Privacy Policy

This privacy policy applies to your access to, and use of, all or part of the website located at www.reliefguru.ca (the “Website”) and the Relief Guru application (the “Application”, collectively with the Website, the “Platforms”) owned by Relief Guru Inc. (“Relief Guru”). Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE APPLICATION. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Effective Date” of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

Our Commitment to Privacy

Your privacy is important to us. Relief Guru is committed to maintaining industry standards to protect private information. Relief Guru respects the privacy of every individual who visits our Platforms or responds to our digital communications. This Privacy Policy outlines the information collected when you visit our Platforms or respond to our digital communications, and how we use that information.

For your convenience, we may offer links to other websites on our Platforms. Please note that this privacy policy applies only to Relief Guru’s Platforms. Any other website may be subject to another privacy policy, so we encourage you to review the privacy policy posted at every website you visit before you provide any personal information.

Relief Guru collects the following data:

1. User-Provided Data:

Account Information: This includes details provided when creating or updating an account, or when using the Platforms. It encompasses first and last name, email address, phone number, login credentials (username and password), residential address, profile photo, payment or banking details collected through Moneris Solutions Corp., professional licensing number, user preferences, professional corporation details, and social insurance number.
Professional Background Information: This pertains to data submitted by Professionals during the application process. Depending on legal allowances, it may cover criminal history, the status of professional licenses, possible known aliases, historical residential addresses, and eligibility for employment. This information might be gathered by third-party service providers working with Relief Guru.
Business Information: This includes the business name, contact details (such as phone number, email, and postal address), the name of all business points of contact, details regarding professional associations, accreditation, and any additional information provided via the Platforms or directly to Relief Guru.
Identity Verification Documents and Photos: This involves government-issued identification documents provided by users for identity verification purposes, such as driver’s licenses or passports. These documents may contain photographs, date of birth, gender, address, etc., in addition to any photographs submitted by the user.
User Content: This includes communications like chat logs and emails between Professionals, Businesses, and Relief Guru, which occur when scheduling shifts, seeking support from Relief Guru, providing ratings or feedback, or other forms of direct contact through the Platforms.

2. Data Generated through Platform Use:

Interaction Data: This encompasses details on how users engage with the Platforms, including the dates and times of access, which features or pages are viewed, browser types used, and records of application crashes and reports.
Device Information: This category includes information on the users’ hardware, such as the device model, IP address, operating system (including version), installed software, language settings, advertisement preferences, and mobile network specifics.
Communication Records: These are details of the exchanges between Professionals and Businesses conducted through Relief Guru’s Platforms. It includes the type of communication, the timing (date and time), and the content of the communications, provided there is advance notification that the interaction is being or may be recorded.
Location Data: This includes data related to the geographical location from which the Platforms are accessed. It can be derived from a mobile device interacting with our site or linked to your IP address, assuming legal permission for such processing is granted.

3. Data Acquired from Third Parties:

Related Entities: Relief Guru may obtain personal information from entities affiliated with Relief Guru, including those that are owned or controlled by Relief Guru, as well as entities that own or are under common ownership with Relief Guru (“Affiliates”). Affiliates include, but are not limited to, subsidiaries (any organization owned or controlled by Relief Guru), Relief Guru’s parent company (an organization that owns or controls Relief Guru), and any subsidiaries owned by Relief Guru’s parent company.
Social Media Information: This includes details connected to a social media profile when it is linked with a Relief Guru account, such as when a review or account information is shared through social media platforms.
Identity and Certification Verification: This involves information obtained from service providers who assist in verifying the identity, background, and work eligibility of users. It also encompasses efforts to detect fraud and screen users for compliance with sanctions, anti-money laundering laws, or know-your-customer regulations.
Professional Insurance Verification: Information procured from professional insurance providers to confirm that users have appropriate professional insurance coverage.
Publicly Available Information: Data collected from public sources.
Government and Law Enforcement Agencies: This includes information received from law enforcement, public health officials, and other government authorities.

Relief Guru utilizes the collected data in the following manners:

1. Service Provisioning:

Relief Guru employs data to facilitate account creation and updates, activate functionalities enabling data exchange between Professionals and Businesses (such as first names, business names, available shift roles, payment details, location, professional credentials, standing, and verification thereof), process financial transactions, offer personalized account suggestions, generate invoices, notify users about updates to terms, policies, and operational requirements essential for maintaining our services.

2. Safety, Fraud Prevention, and Security:

Data is used for account and identity verification, ensuring compliance with service prerequisites, employing face recognition for Platform access, and leveraging user, device, location, interaction, transactional, and carrier data, including user communications and related metadata, to preclude, identify, and counter fraud. Additionally, user feedback and ratings are used to promote responsible Platform use, adherence to terms, and as criteria for deactivating accounts with poor ratings.

3. Customer Support:

Data is collected to deliver customer assistance, conduct event investigations, resolve user concerns, and monitor the efficacy of Relief Guru’s customer service initiatives.

4. Research and Development:

For analytics, artificial intelligence, research, and testing purposes to ensure the efficient functioning of Relief Guru’s Platforms and services, as well as to aid in the development of new features and services.

5. Facilitating Professional-Business Communications:

This includes managing shift schedules, cancellations, inquiries, and negotiations related to shifts.

6. Tailored Marketing and Exclusive Promotions:

Data is collected and utilized to provide tailored product recommendations, promotions, and offers from Relief Guru and its affiliates.

7. Legal Compliance and Proceedings:

Utilizing data as necessary to investigate or respond to claims or disputes relevant to the services, comply with legal, regulatory, insurance, and other requirements, or fulfill legal processes or governmental requests, including those from law enforcement agencies.

Relief Guru may share your data under the following circumstances:

1. With Other Users: This can include the dissemination of a Professional’s legal first and last name, photo ID, status, and number associated with professional associations, insurance details, and work history. For Businesses, this can include location details, shift information, special shift requirements, and the primary business contact’s information.

2. Upon User Request or Consent: Data may be shared for insurance matters, in emergency situations, through reviews posted by the user on review platforms or Relief Guru’s Platforms, or any other instance where user consent is provided.

3. With Related Entities: Information may be shared with subsidiaries, Affiliates, or parent companies of Relief Guru for legitimate business purposes.

4. With Business Partners: This includes sharing with parties such as payment processing entities (e.g., PayPal), background check and identity verification services, cloud storage providers, customer support services, research entities conducting studies on behalf of Relief Guru, insurance firms for claim handling, companies aiding in platform security, firms providing AI and machine learning technologies, and professional services like accounting, legal consultancy, etc.

5. For Legal Obligations: When mandated by law, regulatory requirements, legal processes, or governmental directives, data may be disclosed. This includes sharing for enforcement of terms, agreements, policies, protecting Relief Guru’s rights or property, ensuring the safety of others, or addressing claims or disputes involving service use. This may also involve sharing information with credit card owners in the case of a dispute over card usage.

6. With User Consent: For any other purpose, provided the user has given consent for such a disclosure.

Data Retention and User Access

Relief Guru employs security measures to safeguard your personal information. This data is stored within secured networks accessible only to individuals who possess special rights and are committed to maintaining confidentiality. Furthermore, we ensure the protection of sensitive/credit information you provide by employing advanced encryption technologies.

Despite our comprehensive security strategies, it’s important to recognize that no method of digital security can be guaranteed as 100% foolproof. In the event of a data breach affecting your personal information, we commit to notifying you promptly of such occurrences.

Users may submit a request to delete their Relief Guru account, in which case, all information associated with the account will be maintained for six (6) months and will be thereafter removed.

1. Cookies, Anonymity, and Analytics

Our use of cookies, anonymous identifiers, and analytical tools such as Google Analytics focuses on enhancing user experience by analyzing site usage patterns. These tools do not use cookies for personal identification. While cookies are essential for certain functionalities, you have the option to disable them through your browser’s preferences. For those wishing to avoid Google Analytics tracking, opt-out tools are available, ensuring respect for user privacy preferences. Log data, which includes IP addresses and data generated by cookies and similar technologies, is collected passively and does not personally identify users. This information provides us with aggregated insights about site traffic and user engagement, aiding us in optimizing our website and services.

2. Compliance with anti-spam legislation

In accordance with applicable anti-spam legislation, we respect your decision to opt into receiving electronic communications from us, which may include newsletters and information on promotions or products. Regarding communication preferences, each email we send offers the option to unsubscribe from future mailings. We endeavor to efficiently process all unsubscribe requests, ceasing the use of your personal information for these purposes within a reasonable timeframe, as dictated by the nature and scope of the data collected and its intended use. You will receive a confirmation once this process is complete.

All inquiries regarding this Privacy Policy should be directed to info@reliefguru.com